BOB Jobs

A shop assistant in a bike shop involves a variety of tasks. Here's a breakdown of some of the typical responsibilities:

1. Serving Customers:

- Greeting customers and providing assistance.

- Answering questions about products and services.

- Helping customers select the right bike or accessories based on their needs.

- Processing sales transactions and handling cash or card payments.

- Offering advice on bike maintenance and care.

2. Bike Set Up:.

- Adjusting and tuning bikes to fit customers properly.

- Performing safety checks on bikes before they leave the store.

3. Bookings:

- Scheduling appointments for bike servicing and repairs.

- Managing the shop’s booking system and keeping track of upcoming appointments.

- Communicating with customers about their service needs and providing updates on the status of their bikes.

4. Store Re-arranging:

- Organizing the store layout to ensure products are displayed attractively.

- Restocking shelves and maintaining inventory levels.

- Keeping the store clean and tidy.

- Updating promotional displays and signage as needed.

This role requires good customer service skills, a basic understanding of bike mechanics, and the ability to manage multiple tasks efficiently.

1. Bike Maintenance and Repair:

- Performing regular maintenance on mountain bikes, including cleaning, lubrication, and adjustments.

- Diagnosing and fixing mechanical issues such as gear shifting problems, brake malfunctions, and suspension tuning.

- Repairing flat tires, broken chains, and other common issues.

- Ensuring all bikes are safe and ready for rental or sale.

2. New Bike Assembly:

- Assembling new mountain bikes from the box, ensuring all parts are correctly installed and adjusted.

- Performing quality checks to ensure bikes are assembled to manufacturer specifications.

- Setting up bikes for display in the store.

3. Customer Service:

- Assisting customers with bike selection and fitting, ensuring they get a bike that suits their needs and riding style.

- Explaining bike features and maintenance tips to customers.

- Handling customer inquiries and providing technical support.

4. Bike Hire Management:

- Preparing hire bikes for customers, ensuring they are in top condition.

- Keeping records of bike hires, returns, and any damages.

- Providing customers with safety equipment and ensuring they understand how to use it.

5. Inventory and Ordering:

- Keeping track of spare parts and tools inventory.

- Ordering new parts and equipment as needed.

- Managing stock levels of hire bikes and new bikes.

6. Store and Workshop Management:

- Maintaining a clean and organized workshop.

- Keeping tools and equipment in good working order.

- Assisting with the arrangement and display of bikes and accessories in the store.

Skills and Qualifications:

- Technical Skills: Proficient in bike mechanics, especially mountain bikes. Familiarity with different bike components and tools.

- Customer Service: Ability to interact with customers in a friendly and professional manner.

- Organization: Strong organizational skills to manage bookings, inventory, and the workshop.

- Problem-Solving: Ability to diagnose and fix mechanical issues efficiently.

- Physical Fitness: The role can be physically demanding, requiring lifting and maneuvering bikes.

Experience and Training:

- Previous Experience: Experience working as a bike mechanic, preferably with mountain bikes.

- Passion for Biking: A genuine interest in mountain biking and outdoor activities.

Responsibilities:

1. Driving and Transportation:

- Safely transporting customers and their mountain bikes to and from trailheads, parks, and other biking locations.

- Operating a variety of vehicles, including off-road vehicles like Can-Am, to navigate rough and challenging terrains.

- Ensuring all equipment and passengers are securely loaded and unloaded.

2. Customer Interaction:

- Greeting and assisting customers with loading and unloading their bikes.

- Providing information about the trails, safety tips, and answering any questions customers might have.

- Ensuring a positive and friendly experience for all customers.

3. Safety and Maintenance:

- Conducting regular checks and maintenance of the shuttle vehicles to ensure they are in safe working condition.

- Following all safety protocols and driving regulations, particularly for off-road driving.

- Keeping records of maintenance and any issues that arise during transport.

4. Scheduling and Coordination:

- Managing a schedule to ensure timely pick-ups and drop-offs.

- Coordinating with other staff members, such as bike mechanics or shop assistants, to provide seamless service.

- Communicating effectively with customers regarding their transport schedule.

5. Passion for Mountain Biking and Outdoors:

- Sharing knowledge and enthusiasm for mountain biking and the local trails.

- Offering insights and recommendations to enhance the customer’s biking experience.

Skills and Qualifications:

- Driving License: Must have a Passenger Public Vehicle (PPV) license or equivalent, permitting the transportation of passengers.

- Off-Road Driving Experience: Proficient in driving off-road vehicles, with experience in handling challenging terrains.

- Customer Service: Strong interpersonal skills to interact positively with customers.

- Mechanical Knowledge: Basic understanding of bike mechanics and vehicle maintenance.

- Physical Fitness: The role involves lifting bikes and equipment, and navigating rugged terrain.

- First Aid Certification: Having a first aid certification is advantageous for handling any emergencies on the trail. Not essential

Experience and Training:

- Previous Experience: Experience in a similar role involving transportation and customer service is beneficial.

- Passion for Biking: A genuine passion for mountain biking and outdoor activities is essential.

- Training: On-the-job training for specific vehicle handling and customer service may be provided.

This role is ideal for someone who loves mountain biking, enjoys working outdoors, and has strong driving skills, especially in off-road conditions.